PRIVACY POLICY
Growup Trading Building Materials L.L.C - SPC
Website: www.growuptrading.ae
Trade Licence No.: CN-6339880
Growup Trading Building Materials L.L.C – SPC (“Growup Trading”, “we”, “us” or “our”) respects your privacy and is committed to protecting the personal information of customers and visitors who use our website and online shopping services. This Privacy Policy explains what information we may collect, why we collect it, how we use and protect it, when it may be shared, and how you may contact us regarding your personal information.
Effective Date: 8 October 2026
Last Updated: 8 October 2026
1. Company Information
Company Name: Growup Trading Building Materials L.L.C-SPC
Trade Licence No: CN-6339880
Business Location: Musaffah M42, Abu Dhabi, United Arab Emirates
Website: www.growuptrading.ae
Email: info@growuptrading.ae
Phone: +971 58 651 1316 | Office: +971 2 234 0164
2. Information We Collect
We may collect personal and transaction information that you provide when you create an account, place an order, request a quotation, contact us, subscribe to communications, or otherwise use our website.
Personal information may include your name, mobile/telephone number, email address, billing address, delivery address and other contact details.
Account information may include login credentials, account preferences and order history.
Order and transaction information may include products purchased, quantities, delivery details, invoices, returns, refunds and customer service communications.
Payment-related information may include transaction references, payment status and limited payment details provided by payment service providers. We do not intend to store complete payment card numbers or CVV/security codes on our website unless specifically required and lawfully permitted.
Technical information may include IP address, browser type, device information, operating system, approximate location derived from technical data, website activity, referring pages and security logs.
We may also collect information that you voluntarily provide through forms, emails, messages, reviews, enquiries, complaints or other communications.
3. How We Use Customer Information
We use personal information for lawful business, contractual, operational and legal purposes, including:
- Processing and fulfilling orders and quotations.
- Confirming payments and issuing invoices or receipts.
- Arranging delivery, collection and logistics services.
- Communicating with customers about orders, delivery, returns, refunds and support requests.
- Managing customer accounts and maintaining order records.
- Processing returns, refunds, exchanges and warranty or product-related claims where applicable.
- Detecting, preventing and investigating fraud, misuse, unauthorised activity and security incidents.
- Improving our website, products, services, customer experience and internal processes.
- Maintaining business, accounting, tax and transaction records.
- Complying with applicable UAE laws, regulations, court orders and lawful governmental requests.
- Sending promotional or marketing communications where permitted by applicable law and, where required, with the appropriate consent or opt-out mechanism.
4. Legal Basis for Processing Personal Information
Where applicable, we process personal information on one or more lawful bases permitted under applicable UAE data-protection requirements, including where processing is necessary to perform or take steps relating to a contract or order, to comply with a legal obligation, based on consent where consent is required, or for legitimate business purposes where permitted by applicable law.
The specific legal basis may depend on the type of information and the purpose for which it is processed. Where processing is based on consent and applicable law provides a right to withdraw consent, you may request withdrawal of that consent.
5. Payment Information
Payments may be processed through third-party payment gateways, banks or other payment service providers. Relevant transaction information may be shared with the applicable provider to authorise and complete the transaction.
Growup Trading does not intend to collect or store your complete card number, CVV or other sensitive payment credentials when these are handled directly by a third-party payment provider.
Payment providers may process your information under their own privacy policies and terms.
6. Shipping and Delivery Information
To deliver your order, we may provide necessary customer information to delivery companies, courier services, logistics providers, drivers, collection partners or other service providers involved in fulfilling the order.
Information shared for delivery may include your name, telephone number, delivery address, order reference and information reasonably necessary to complete delivery or collection.
We only intend to share information that is reasonably necessary for the relevant delivery or fulfilment purpose, subject to applicable law.
7. Cookies and Website Tracking
Our website may use cookies and similar technologies to operate the website, remember preferences, maintain shopping-cart functionality, improve security and understand how visitors use the website.
Cookies may be used for essential website functions, preferences, analytics and, where applicable and lawfully permitted, marketing or advertising purposes.
Where our website uses specific analytics, advertising or tracking technologies, those technologies may process technical or usage information in accordance with their applicable terms and privacy notices.
You may be able to manage or disable cookies through your browser settings. Disabling certain cookies may affect some website functions.
8. Third-Party Services
We may use third-party service providers including payment gateways, banks, courier and logistics providers, website hosting providers, email and communication services, analytics tools, customer-support tools, security providers and other technology or business-service providers.
These providers may process personal information on our behalf or independently where they provide their own services. Where appropriate, we require suitable confidentiality, security and data-protection measures.
Some third-party providers may process or store information outside the UAE. Where personal information is transferred outside the UAE, we will take measures required by applicable UAE data-protection law.
9. Customer Data Protection and Security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, disclosure or destruction.
Security measures may include access controls, account protection, secure communications, system monitoring, backups and appropriate restrictions on employee or service-provider access.
No website, online transmission or electronic storage system can be guaranteed to be completely secure. We therefore cannot guarantee absolute security of information transmitted through the internet.
If we become aware of a personal-data incident or breach that requires notification under applicable UAE law, we will take appropriate steps in accordance with applicable legal requirements.
10. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including order fulfilment, customer support, accounting, tax, legal, dispute-resolution, fraud-prevention and regulatory requirements.
When information is no longer required, we may securely delete, anonymise or otherwise dispose of it, subject to applicable legal and business record-retention requirements.
11. Your Privacy Rights
Subject to applicable UAE law and legal exceptions, you may have rights relating to your personal information, including:
- Requesting access to personal information held about you.
- Requesting correction or updating of inaccurate or incomplete information.
- Requesting restriction, suspension or cessation of processing where applicable under law.
- Requesting deletion or other handling of personal information where applicable and subject to legal requirements.
- Objecting to certain processing or withdrawing consent where applicable.
- Raising a complaint or concern about our handling of your personal information.
To make a privacy-related request, email info@growuptrading.ae with the subject line “Privacy / Data Protection Request”. We may need to verify your identity before responding.
12. Marketing Communications
If we send marketing or promotional communications, we will do so in accordance with applicable law. Where an opt-out or unsubscribe mechanism is provided, you may use it to stop receiving promotional communications.
Even if you opt out of marketing communications, we may still send non-promotional messages necessary for an order, transaction, account, delivery, security issue or other service-related matter.
13. Children's Privacy
Our website and services are intended for general customers and are not specifically directed at children. We do not knowingly seek to collect personal information from children in circumstances where such collection is prohibited by applicable law.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our website, services, business practices or applicable legal requirements. The updated version will be published on our website with the revised effective or update date.
15. Contact Us
If you have questions, privacy requests or complaints regarding this Privacy Policy or the handling of your personal information, please contact:
Growup Trading Building Materials L.L.C – SPC
Email: info@growuptrading.ae
Phone: +971 58 651 1316
Office: +971 2 234 0164
Website: www.growuptrading.ae
Business Location: Musaffah M42, Abu Dhabi, United Arab Emirates
Important Legal Note
This Privacy Policy is intended as a website-ready business policy for Growup Trading Building Materials L.L.C – SPC. It operates subject to applicable UAE data-protection, e-commerce, consumer-protection and other laws. Nothing in this Privacy Policy is intended to exclude or limit any mandatory right or obligation that cannot lawfully be excluded or limited.
Applicable UAE Framework
This policy has been prepared with reference to the UAE personal-data protection framework, including Federal Decree-Law No. 45 of 2021 Concerning the Protection of Personal Data, and the UAE framework regulating trading through modern technological means, including Federal Decree-Law No. 14 of 2023, as applicable to the website and its operations.
